MTN Never works

<p>NB! ALL MTN'S CALLS ARE RECORDED PLEASE DO FEEL FREE MTN TO GO AND LISTEN TO THEM.</p> <p><br />I logged a requist with MTN on the 16/02/2017 to check why my data that was loaded on the 14/02/2017 (1,5GB) was depleted so fast as I am not aware of any apps that was used in that period that uses that amount of data so quickly.<br /><br />Since last month I already made sure that all my settings on my phone was set up in a manner which would insure that my apps that use heavy data are only on while on WIFI. I have WIFI at home and work.</p> <p>I currently have 5 reference numbers of speaking to MTN in the last few days, after my last 2 calls I was assured that the correct department would've gotten hold of me. Still no phone call received from MTN.</p> <p> </p> <p>1) ********** 59</p> <p>2) ********** 13</p> <p>3) ********** 62</p> <p>4) ********** 37</p> <p>5) ********** 06</p> <p> </p> <p>I keep phoning MTN but it seems MTN keeps delaying the process of providing IN DEPTH (URL's as MTN say's) evidence of data usage. I have been patient enough but it seems that it is really hard to help clients who have been with MTN for years and has never missed a payment. I should make sure my account is up to date but MTN does NOT deliver.</p> <p> </p> <p>MTN does not deliver. I will be reporting MTN to icasa ombudsman following their procedures:</p> <p>https://www.icasa.org.za/ConsumerProtection/ConsumerComplaintsProcedure/tabid/530/Default.aspx</p> <p> </p> <p>I want to say for the record that MTN forces clients to cough up more money while taking their time to resolve your complaint.</p>