TJ
Tristan J
1 reviews | Active since Apr 2015
24 Aug 2015, 10:02
MTN never notified me of tariff hike
With the recent MTN tariff hike, i was never notified if this. After speaking with MTN they disagreed saying that i received an sms. I know what i did and didnt' receive and i never received any message from MTN.<br> <br> I therefore wante to cancel my data contract but MTN refuse to do so without charges penalties.<br> <br> How can MTN increase their tariffs against my contract agreement without any notice.<br> <br> Now i can't even cancel the contract without paying it out!!!<br> <br> Surely if MTN can change around agreements, then i can too
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MTN South Africa's replyOfficial
11 Sept 2015, 11:49Hello Tristanmiles,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
warm regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
warm regards
Dimakatso
REQ:***
MTN South Africa's reply11 Sept 2015, 11:49
Official
Hello Tristanmiles,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
warm regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
warm regards
Dimakatso
REQ:***