SB
Stuart B
1 reviews | Active since Oct 2018
06 Nov 2018, 14:10
MTN never live up to their promises
25 days and ZERO comeback from this company. No word, nothing. Is it going to take me escalating this even further to get MTN to respond and solve this problem? https://www.hellopeter.com/mtn/reviews/mtn-refuse-to-refund-money-they-owe- ********** - that's the original complaint I had and no one has come back to me.
25 to "investigate" tells me that their "detectives" are not very good. My family are now going to start taking steps to move away from MTN. Once bitten, twice shy.
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Replies (2)
MTN South Africa's replyOfficial
07 Nov 2018, 11:53Good Day Mr Braidwood
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply07 Nov 2018, 11:53
Official
Good Day Mr Braidwood
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's replyOfficial
08 Nov 2018, 08:43Good Day Mr Braidwood
Kindly note the matter was escalated to our support team and they advised that there is no refund of R231,55 due to you. Please note that there was a change in your bill run date from the 7th to the 26th of each month, hence the charge of R231,55 in the month of August.
Please be advised that there is however a credit balance of R99.85 on your account, that can be refunded to you. Since you no longer have a South African bank account then we will need a letter from you authorising for the payment to be made into a different account. You as the account holder will need to sign that letter as well as the person that you nominate to receive the refund through their bank account will also need to sign it. You can then send the letter together with both your ID copies to this email address ***
Apologies for the delayed response from your previous post. Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Kindly note the matter was escalated to our support team and they advised that there is no refund of R231,55 due to you. Please note that there was a change in your bill run date from the 7th to the 26th of each month, hence the charge of R231,55 in the month of August.
Please be advised that there is however a credit balance of R99.85 on your account, that can be refunded to you. Since you no longer have a South African bank account then we will need a letter from you authorising for the payment to be made into a different account. You as the account holder will need to sign that letter as well as the person that you nominate to receive the refund through their bank account will also need to sign it. You can then send the letter together with both your ID copies to this email address ***
Apologies for the delayed response from your previous post. Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply08 Nov 2018, 08:43
Official
Good Day Mr Braidwood
Kindly note the matter was escalated to our support team and they advised that there is no refund of R231,55 due to you. Please note that there was a change in your bill run date from the 7th to the 26th of each month, hence the charge of R231,55 in the month of August.
Please be advised that there is however a credit balance of R99.85 on your account, that can be refunded to you. Since you no longer have a South African bank account then we will need a letter from you authorising for the payment to be made into a different account. You as the account holder will need to sign that letter as well as the person that you nominate to receive the refund through their bank account will also need to sign it. You can then send the letter together with both your ID copies to this email address ***
Apologies for the delayed response from your previous post. Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Kindly note the matter was escalated to our support team and they advised that there is no refund of R231,55 due to you. Please note that there was a change in your bill run date from the 7th to the 26th of each month, hence the charge of R231,55 in the month of August.
Please be advised that there is however a credit balance of R99.85 on your account, that can be refunded to you. Since you no longer have a South African bank account then we will need a letter from you authorising for the payment to be made into a different account. You as the account holder will need to sign that letter as well as the person that you nominate to receive the refund through their bank account will also need to sign it. You can then send the letter together with both your ID copies to this email address ***
Apologies for the delayed response from your previous post. Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team