ML
Marietjie L
1 reviews | Active since Sept 2014
17 Feb 2015, 11:41
MTN NEVER KEEPS TO PROMISES
#***<br> <br> I HAVE BEEN ASKING FOR MONTHS AND MONTHS FOR MTN TO REMOVE A 2GB DATA ON MY ACCOUNTS AS I HAVE UNLIMITED WIFI. THEY KEEP SAYING ITS DONE AND I KEEP GETTING ACCOUNTS TO PAY WITH THIS STILL ON THE ACCOUNTS. WHY MUST I KEEP PAYING???FIX YOUR MISTAKES AS I AM SICK OF UNKEPT PROMISES!!!
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MTN South Africa's replyOfficial
26 Feb 2015, 12:05Hello MarietjieBeukes,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply26 Feb 2015, 12:05
Official
Hello MarietjieBeukes,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***