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Diane M
1 reviews | Active since Apr 2017
18 Apr 2017, 09:59
MTN NEVER HELPS!
<p>I have been suffering to get a response from mtn regarding my account. i have sent an email requesting to terminate my contract all i got was an automative reply and no answer. is there anyway to get serviceout of mtn or not??????????????????????????????</p>
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MTN South Africa's replyOfficial
18 Apr 2017, 17:50Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply18 Apr 2017, 17:50
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,