MTN never has stock

I received an insurance claim letter on the 11th of May, first off I was told to get an ITC ref number (which was not done in store for some reason) I got the number and received the insurance letter for a new phone, I contacted both stores in Centurion mall and kept getting they do not have stock, saying the strike was causing issues etc. I phoned every week and no store has stock or they just say \you must wait". The only smidgeon of service I got was from Lebeko at customer queries who gave me prices on certain handsets that I was looking at. <br> I am using a temp phone which I won't have for much longer (already stretched the time borrowed).<br> Every time I phone a store it's the same story \""no stock\"""