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David M
1 reviews | Active since Jul 2019
04 Jul 2019, 13:25
MTN-Never-ending Spam
MTM SPAM--Every day I am bombarded with Spam SMSes from MTM-I have no interest at all in services they are punting ( recharge offers, payday offers, etc). I have used there STOP number 30246 numerous times -absolute waste of time as they keep on coming. I have talked to 5 of their call center agents each of whom says they will get their system to stop sending the SMSes-again a waste of time as they keep on coming. Surely this is *******-they are harassing me and are not providing me with an opt-out. My next step will be the Consumer Protection Commission
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MTN South Africa's replyOfficial
05 Jul 2019, 12:58Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the marketing department to assist in this matter.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the marketing department to assist in this matter.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply05 Jul 2019, 12:58
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the marketing department to assist in this matter.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the marketing department to assist in this matter.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,