RD
Raesibe D
1 reviews | Active since Jan 2013
18 Jun 2015, 08:19
MTN never answers the phone!
Does MTN ever answer the phone? I've been calling 808 and there's never any answer. I hold and hold until it hangs up and this has been happening since last week! I was previously on Vodacom but moved to MTN and now I'm starting to regret it. My phone is disconnected and I don't know why. I can't use the internet or whatsapp yet I have data, what's going on? Also, when I got the contract I got a voucher to use at Spree but never used it, can I please be resend the voucher code. Thanks.
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MTN South Africa's replyOfficial
23 Jun 2015, 09:23Hello Rae4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system everything seems to be in order under your profile. Kindly go to the store in which you took the contract and enquire about the promotional voucher you were given.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system everything seems to be in order under your profile. Kindly go to the store in which you took the contract and enquire about the promotional voucher you were given.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply23 Jun 2015, 09:23
Official
Hello Rae4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system everything seems to be in order under your profile. Kindly go to the store in which you took the contract and enquire about the promotional voucher you were given.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system everything seems to be in order under your profile. Kindly go to the store in which you took the contract and enquire about the promotional voucher you were given.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***