MTN, NEVER AGAIN

On the 09 of April in 2018, I purchased my tablet on contract telephonically. It was delivered to me and I was not happy with it, then I returned it to the store before 7 days as the sales person and the delivery person had said. I returned it to a store and got a defective goods claim form and according to me, I was in the clear. To my surprise, I was still been debited for this tablet, which happened to be linked to my cellphone, until January 2019. I continued to make payment as my phone would potentially be soft locked, as I was calling in every week now without fail. After my several attempts of calling MTN direct to get this contract to be cancelled as I no longer had the device, this still fell on deaf ears time and time again and I was just given a run around. Now its a year and a half and I receive a letter of demand, my account has been handed over. After speaking to people like Wanga and his supervisor apparently, Kim, I am very much not happy. Calling MTN is a futile exercise that has not given me any joy. I refuse to be bul**** into paying this money and need to be assisted, as in like last year already. I even obtained a working order number, which was to make this process better, WO***.