MTN NEVER AGAIN!

Really disappointing service and communication from MTN. I have a contract with MTN and since December NO DEBIT ORDERS WAS TAKEN. I then reached out to MTN via Facebook and their Legal department for assistance regarding my account as I want to pay the arrears, only the amount was given and when asked about Saya no reply. I then get a SMS from Saya Recoveries which is also not very professional that stated I need to pay X amount into their bank. I then get phoned by a Saya Agent who I made arrangements with and said I will only be able to make payment on the 4th of April. I received an sms to confirm this. AND THEN TODAY THE 28th I receive an email stating I have not made payment? I then receive a balance sheet and they charge me for the mails sent, sms sent phone call made and then I pay R172.30 for commission. I will never in my life suggest MTN to family and friend nor will I ever take a contact out with you again. No transparency for MTN and no communication. I have never received calls, statements or any warning about this from MTN. All I wanted to do is pay my arrears and now it has escalated into a fight with Saya due to amount just being added. Please communicate with your clients and assist them MTN. Your agents are really unhelpful and no documentation is supp****.