WH
Wallis H

1 reviews | Active since Nov 2016

20 Nov 2016, 20:26

MTN network issues Barkly East

<p>We have been having extremely poor service from MTN this last week. Calls getting cut off. No data for lenghy periods and often no network at all. When you call them they reckon that they attending to the problem but have no turn around time available. The problem is that this has been going on for over 6 months. They dont seem to be giving our area much attention and many of us are really having serious problems because of this. </p> <p>Security,vehicle tracking,online banking,point of sales,business organisation,sending of emails etc</p> <p>None of these can be done.</p> <p>We pay monthly our full package amount but only getting poor service from them.</p> <p>What is way forward?</p> <p>How do we handle this situation?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Nov 2016, 11:50
Official

Good day Mr Charles W Hardie,

Thank you for your post.

We apologize for any inconvenience incurred.

C***

On the account we do not pick up any notes or reference numbers regarding the coverage complaint, please find the attach coverage application complete and send back to the coverage department to assist with investigation and feedback.

You may contact the coverage department on *** to assist you on line as well.

Kind Regards,

Alice van der Merwe

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REQ:***

Best regards,