PP
Prash P
1 reviews | Active since Nov 2016
15 Nov 2016, 08:04
MTN Network Coverage
<p>I've been experiencing network issues. i've reported this on the 17 Oct 2016. Emailed @ ********** & emailed Shereen Motale. Up until today nobody has calle, the problem still persists. I've emailed them almost every day since then & called Shereen but failed to get any response.</p> <p> </p> <p>From: Shereen Motale [ MTN South Africa ] ********** <br /> Sent: 17 October 2016 11:23<br /> To: Prashna Parsotam<br /> Subject: RE: Lenasia Coverage complaint - ********** 741</p> <p> </p> <p>Good morning.</p> <p> </p> <p>A complaint has been logged for your with reference number ********** </p> <p> </p> <p>Please allow 10 working days to receive feedback</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Shereen Motale<br /> <br />Coverage Call Centre Agent</p> <p> </p> <p> </p> <p>Tel: ********** </p> <p>Cell: ********** </p> ********** <p> </p>
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MTN South Africa's replyOfficial
16 Nov 2016, 15:30Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2016, 15:30
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,