TR
Thivhonali R
1 reviews | Active since Mar 2015
10 Apr 2020, 02:04
Mtn network chowing airtime
I bought 30 Rands airtime and made a phone call after that I had about 28 Rands airtime left then I switched on data to purchase 100 mb from the capitec app which did not take more than 2 minutes but then all my airtime was gone like how? Explain to me how 28 Rands airtime vanishes in less than 2 minutes I even doubt it was 2 minutes. Like I need a break down of exactly what happened because I honestly do not understand.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
16 Apr 2020, 08:18Good day Thivhonali G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Corporate Department and appreciate your patience while the investigation is underway. Kindly allow for a delayed response due to staff constraints.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Corporate Department and appreciate your patience while the investigation is underway. Kindly allow for a delayed response due to staff constraints.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Apr 2020, 08:18
Official
Good day Thivhonali G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Corporate Department and appreciate your patience while the investigation is underway. Kindly allow for a delayed response due to staff constraints.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Corporate Department and appreciate your patience while the investigation is underway. Kindly allow for a delayed response due to staff constraints.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TR
Thivhonali R's updateReviewer Update
16 Apr 2020, 08:22Good morning
Thank you for your response. Hope to hear from you soon with feedback from Corporate department.
Regards
Thank you for your response. Hope to hear from you soon with feedback from Corporate department.
Regards
TR
Thivhonali R's update16 Apr 2020, 08:22
Reviewer Update
Good morning
Thank you for your response. Hope to hear from you soon with feedback from Corporate department.
Regards
Thank you for your response. Hope to hear from you soon with feedback from Corporate department.
Regards