MP
Michael P
1 reviews | Active since Sept 2017
21 Sept 2017, 21:12
MTN network
Bought data online on the 21 September 2017 still have not received it. The transaction went off my account. I contacted MTN and told and they wanted proof that I bought the data. Was advised then to phone my banker then to be to told I must call back tomorrow. MTN call center agents are so unhelpful making their clients so frustrated.
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MTN South Africa's replyOfficial
26 Sept 2017, 16:15Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply26 Sept 2017, 16:15
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,