MTN Negligence: Closed Account Reopened, Credit Damage & Refund Required

I lawfully cancelled my MTN contract in July 2025, paid the full cancellation fee, and received SMS confirmation. My ClearScore report reflected the account as CLOSED with a R0 balance.

Despite this, MTN incorrectly reopened/reappeared the account after it had already been closed and began claiming that I owed money. This error resulted in negative credit reporting. Due to MTN’s false claims and pressure, I paid an additional amount that was not owed, which I should never have paid.

To date: MTN has failed to issue a paid-up letter A closed account reappeared with an incorrect balance My credit score was negatively affected due to MTN’s error I am out of pocket for a payment made under false pretences

This reflects serious administrative failure and unfair treatment of a consumer. I formally demand:Written confirmation that the account is settled with a R0 balance An immediate paid-up letter A refund of the incorrect payment Full correction of all credit bureau records MTN’s internal failures should not cause financial or reputational harm to customers.