MTN neglects their long standing client's needs

My business cell phone line, which has been in operation for over 15 years under our name, was *******ly SIM swapped last week Thursday, 7th January. <br> On contacting MTN, they did respond to suspending the line, though once they had done this they have not been able to give me any feedback or information on the proceed that follows.<br> I was told on Friday, the 8th January, that the line would be reactivated as I in fact had the current SIM card in my possession. This has not happened. I gave two alternative contact numbers to call me back on. I was told I was to be called back that day. No call was made back to me.<br> I have also found out that the ***** Dept does not operate over the weekend - which I find quite inefficient!<br> Monday morning, 11th January, I have tried calling the only line they for assistance. Each time I ask to be put through to the ***** Dept, they cut off the call.<br> <br> I do not understand why MTN is not interested or do not have a procedure to follow with assisting their long standing business customers? ***** happens, sure but the fact that the service provider is not there to assist is the bigger concern!<br> <br>