DM
Diane M

1 reviews | Active since Nov 2015

09 Nov 2015, 15:06

MTN NEEDS TO UP THEIR GAME!

I had a contract with them for 24 months and unfortunately did not give notice in time so i had to pay an extra month which i didnt mind paying and i paid it and cancelled the contract at the the time of going instore and cancelling the contract i was told that they are on strike and they are not aware as to when the matter will be attended to so i should keep checking in. After sometime i was told that it was terminated. Then i was being billed for the month that they did not terminate the contract when i asked they said that they would have it sorted and reversed. ok as time goes on i keep getting statements showing that i am owing every time i email them i get no where because first of all they have no way of getting hold of them as they do not supply proper contact numbers. <br> Today i received an sms saying that i have been handed over when i called the source of the sms i was told that i have been handed over by mtn and that i owe an amount of R9000 which i believe is absolutely nonsense! I try to contact them with no proper help in return i would like to be contacted by the appropriate departments ASAP!!!! This is totally unacceptable!

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2015, 11:45
Official
Hello Diane_90,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Legal department for assistance.

Regards
Nompumelelo
REQ:***