MTN needs to train staff to be competent in the services they offer

I went to Mall of Africa on Sunday for an e-sim (left all Pretoria branches at my disposal because non of them seemed to know how its done) still to my detriment because today is Wednesday I am stuck with a simcard that’s been deactivated and no e-sim, 3 DAYS!!!! Worse part Their telephone lines don’t work ( *** and ***) even the Mall centre Management doesn’t have their working contact details! I tried to email *** which is also blocked! I then went to Wonderpark at the store next to Pick n Pay, where I have to sit and wait to be served for more than 45min and wait another hour while the systems slowly process and re-submissions are done and at the end i leave with my problem still unresolved! This has to be the worst week for me without my number working