NK
Nathenkosi K

1 reviews | Active since Jul 2015

01 Jul 2015, 15:56

MTN needs to sort the call center issue ASAP

I have a contract with MTN and my account was behind payment schedule by a month and they suspended it,weeks later I received a monthly billing statement which reflected that I have a current balance of R1021.00 I paid the balance day after I tried to contact the 808 line and the line isn't working. I tried to go to MTN branches in my area and they said they cant help me only the 808 line that can help, I sent @MTNza on tweeter and I was referred to @MTNzaservices I tweeted them like several times and no luck. I seriously need my line to work I'm expecting important calls.

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Jul 2015, 14:25
Official
Hello Mpikashe_X,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that we have received a payment of R900 on the 19th of June and R121 on the 29th of June 2015. There is still an outstanding amount of R439.00.
Please settle the arrear amount and the line will be unsuspended.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***