NS
Neeran S
1 reviews | Active since Jul 2011
17 Jan 2016, 12:39
Mtn needs to satisfy customers
I'm due for an upgrade on my contract,I'm looking at taking a new laptop so I go to the mtn branch at the glen shopping centre,they have a hp laptop at R299 with Windows 8.1 and than I go to telkom they have the same laptop for R249 with Windows 10 plus a free MiFi router,also went to Vodacom and they have the same laptop for R299 with Windows 10,don't mtn keep up with time and try to keep their customers cause I see no reason to renew my contract and there's nothing stopping me from moving to another service provider,would like if mtn could do something soon to make me happy and stay with them
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Replies (1)
MTN South Africa's replyOfficial
18 Jan 2016, 17:51Hello Bhaiya,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
MTN South Africa's reply18 Jan 2016, 17:51
Official
Hello Bhaiya,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***