MTN Needs to Rethink Using DSV for Deliveries

I’m extremely disappointed with MTN’s decision to use DSV as their delivery partner. I placed an order and everything was paid for in advance — including a contract I’m now being charged for, even though I haven’t received the product.

DSV failed to deliver on time last week, claiming they don’t deliver to my area. Then, they rescheduled for today, but their driver arrived with a faulty scanning device and had to take my package back. I was told to expect them between 1 PM and 3 PM — they only showed up at 6 PM.

After looking up DSV online, I saw that many customers have had similar bad experiences. This isn’t a once-off issue — it’s a pattern. MTN, you are a major company with resources and a reputation to protect. Why continue working with a delivery company that is clearly unreliable?

Customers trust you, MTN, and when you partner with companies like DSV, their failure reflects directly on your brand. I hope you take this feedback seriously and consider offering customers alternative delivery options or improving accountability with your courier partners.

As a paying customer, I believe I deserve compensation for the days I’ve been charged without access to the product. I kindly request that MTN provide: • A refund or credit for the lost time on my contract,

This would go a long way in restoring customer trust and showing that MTN values its clients’ time and money.