AG
Aluta G
1 reviews | Active since Apr 2015
16 Feb 2016, 08:16
MTN needs to replace my DATA
I buy daily data on the MTN network.<br> I spend the whole day with no data and now that data is no more<br> That is very unfair and ridiculous MTN needs to reimburse my funds as well as for a wasted day without being able to get important messages
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Replies (1)
MTN South Africa's replyOfficial
17 Feb 2016, 16:01Hello alutagwarube,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you need to indicate when was the problem expirienced. On our system we note that you do have daily data bundles. Kindly note that for further assistance please call customer care on 173.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you need to indicate when was the problem expirienced. On our system we note that you do have daily data bundles. Kindly note that for further assistance please call customer care on 173.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2016, 16:01
Official
Hello alutagwarube,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you need to indicate when was the problem expirienced. On our system we note that you do have daily data bundles. Kindly note that for further assistance please call customer care on 173.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you need to indicate when was the problem expirienced. On our system we note that you do have daily data bundles. Kindly note that for further assistance please call customer care on 173.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,