Mtn needs to provide proper customer service.

After battling with MTN to fix my daughters phone since January 2019 up until today 7 January 2020 still no fix or replacement. End of November 2019 I canceled my insurance due to the poor service I've been receiving all year today. On the 4 December 2019 my daughter reccieved a message stating her insurance was being suspended due to my request. Today 7 January 2020 i realized that mtn was still deducting from my account for the insurance which I canceled. I phoned in spoke to MARY at insurance who refused to give me her last name which was extremely rude and told me to phone mtn account myself and ask them to stop it. I'm sick and tired of MTN RIPPING ME OFF and their "so call" rude service Champs.