MTN NEEDS TO BE BEGGED FOR ASSISTANCE

I would like to complain about service I received. I keep having issues with MTN and my debit order so I eventually decided to cancel my contract. sadly everytime I try I get a huuuge runaround and this is so unacceptable. I have so much anger right now!<br> <br> I spoke to an agent on sunday evening(call ref is ***) I asked to cancel my contract and I was advised that the ref number received is proof of my request. today when I called as I heard nothing SINCE SUNDAY. I was advised nothing has been done. do I need to beg MTN or are they just robbing me of my RIGHTS as a customer.<br> <br> CAN SOMEONE SORT THIS OUT ASAP! no excuses I would like results as this is illigel on so many levels. MTN if you have any regard for how you treat your long serving customers PLEASE assist me in this regard.