MTN needs a wake up call!!!!

So I went into mtn at bonaero park shopping complex friday and I wanted to find out if I qualify for a second contract. As me and my family walked in we were greeted by a consultant named DENEY. I asked him the relavant questions and he got onto his computer and checked if I was qualified for a second contract and it came back positive and told me how much I qualify for but the phone that I wanted was a tad bit higher and he told me that we could try for that one and if it was declined then we would go for my second option. So he informed me that it would be ready by the next day and I would get a call from him to fetch the phone. The next day saturday I waited and I got no call so I went in towards the afternoon.... I get there and then he says that the application came back because of my banking details.... To my astonishment he had not done his job by checking all the details correctly including my bank details which needed updating.... And he assumed that I was paying cash for a contract that is being debited from my account. So he updated the banking details and told me that he will let me know by calling me and told me that they were closing at 3pm so I told him IL come in about an hour before.... So I went back to them at 2.30pm and they were closed. So the next day Sunday I called him and asked him what happened and he said no they closed because of suspicious activity around the shop thats why there manager BRENDON told them that they must close early.... Now while I was there on Saturday Brendon was playing tricks on the the people that were walking by the shop by having a hidden Bluetooth speaker and tricking people as they walked pass by making **** sound, laughing sounds and other sounds that would make people shocked and concerned where it's coming from.... Deney and Brendon laughed at this as people walked by and it was being controlled by Brendon the manager on his phone. So back to my story on Sunday when I called to ask him what happened he said to me that he told me he will get back to me which he never did.... I asked him about his customer service s****s about getting back to the customer and he didn't quiet have a valid explanation to me but said he will get back to me. So two minutes later I get a call from him telling me that mtn declined my contract due to credibility from credit beauru.... I asked him if the whole contract was declined and he said yes.... To my amazement I'm wondering how could this be because I don't have accounts and credit cards but he says this to me. I then recently did a online application to vodcom and my phone was delivered to my door step.... Credit vetting was done online on a Sunday even and I didn't have a problem. I have had the similar issue with another Indian guy that works in festival mall mtn who told me he will get back to me and I'm still waiting..... And yet I have the phone that I wanted with ease, convience and efficiently too. So mtn my question to you is how many more people is this happening to and how much money are yourll losing with sales consultants like this?

P. S I have call recording of this conversation with deney.