1 reviews | Active since Jan 2024
MTN need to up their IT department.
If I could give you zero I would. I have been with MTN for 20 years, the same number from contract to prepaid. Somebody did an ******* sim swop on me number. Had to go to Cape Gate to do a sim swop to get my number back. Because it is prepaid you have to wait up to 24hours. Which is ridicules, while the contract is done on the spot. Waited the 24 hours still nothing working went back to Cape Gate and they said the crim**als did a sim swop after I did mine. So did a sim swop again. Is this going to ping pong now back and forth, because all they can do is flag the number. Really that's all you can do. Can you not stop a sim swop? I had to give ID, proof of address and all they have to do is go on the phone and do a swop. MTN IT department needs to step up their game. The crim**als are way ahead in this game. Chances are very good I am going to leave MTN after this, because I don't see me getting my number back.
