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Antionette C
1 reviews | Active since Oct 2018
10 May 2019, 15:53
MTN - Nearly a month to get package migrated
Service abhorrent. 17 April request package migration to Skylite 999. Consult confirms with email 18 April that migration has been effected. Not on my side it hasn't - Receive invoice showing migration to Skylite Top Up Plan instituted on 26 April, but not on my side. Spoke to at least 15 people - no-one can help. Just references. Meanwhile I have to pay exorbitant rates for airtime!!!! Where is my Skylite package MTN?
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Replies (2)
MTN South Africa's replyOfficial
13 May 2019, 14:04Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have escalated your query to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have escalated your query to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
MTN South Africa's reply13 May 2019, 14:04
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have escalated your query to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have escalated your query to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
AC
Antionette C's updateReviewer Update
16 May 2019, 00:18Thanks to a very efficient and understanding "Service Champion" Portia Viljoen, who contacted me promptly after posting my grievance regarding my MTN package migration for solving the matter within a 24 hours. Portia made sure that the my number was migrated to the SkyLite TopUp package and also ensured that my account was credited with the call time, data and sms'e that I was billed for but that was not loaded to my service. Thank you Portia for your effort and resolving this matter.
AC
Antionette C's update16 May 2019, 00:18
Reviewer Update
Thanks to a very efficient and understanding "Service Champion" Portia Viljoen, who contacted me promptly after posting my grievance regarding my MTN package migration for solving the matter within a 24 hours. Portia made sure that the my number was migrated to the SkyLite TopUp package and also ensured that my account was credited with the call time, data and sms'e that I was billed for but that was not loaded to my service. Thank you Portia for your effort and resolving this matter.