CH
Chris H

1 reviews | Active since Nov 2015

03 Nov 2015, 15:07

MTN/Nashua Mobile

I had a Nashua Mobile account. When my 24 month term expired a tried to cancell the contract. There was no response. i read that MTN had taken over all contracts.( i am an existing MTN customer) I was never informed of this. I sent numerous emails to MTN with my Nashua Account number as reference to cancel this contract. The response was that they could not trace it. MTN then started deducting off my account. Again emails to rectify matter and cancell contract. I then had to put a stop payment on my account to prevent them from taking money.Still no reply. Later i find a statement from MTN with all my details coorectly displayed. I personally go to MTN to find this is possibly the Nashua account. Why had i never been contacted ? All my details are correct. Now they are taking legal action agaist me!!! This is just bad, bad bussiness - i am now forced to protect myself legally.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Nov 2015, 15:26
Official
Hello Chris@l,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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