MB
Mcfadden B

1 reviews | Active since Oct 2014

19 Nov 2015, 09:21

MTN/Nashua Mobile

After being retrenched and not being able to maintain my MTN contract that i took out at Nashua Mobile i got a letter from MTN stating that they have parted ways with Nashua Mobile and that i now have to pay the reminder of the contract directly to them. I went to Southgate Mall and paid R1000 of which the outstanding amount would be R1000+. I then received a call from Nashua Mobile asking me to pay my account. Confused by this i went back to Southgate and was met by the unprofessional and unhelpful attitude of one Hjordis Martin. After getting into a cat fight with her and NOT getting my refund so i could then pay it into Nashua Mobile's account i left and made numerous phone calls to both parties and all in vain. I wrote a complaint on MTN's website and still waiting for some sort of feedback from them, apart from the automated response \Thank you for your complaint..."I fully understand why people like this Hjordis can speak to Customers in the manner she did because MTN as a whole has a don't care attitude. All i want now is to know what will happen to this R1000 i paid and also why i am on ITC by MTN for a R200? R1000 is NOT R10!!"""

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Nov 2015, 12:36
Official
Hello Mcfadden,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the relevant team for assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind regards
Rosetta
REQ:***

Best regards,