MTN N1 CITY BRANCH

MTN N1 City Mall - I have upgraded the 8th of Juky x 2 contracts at this branch. I had issues after my upgrade. Visit the branch the same week, spoke to the manager Denzil, who's attitude is unacceptable. He said he will forward me an email. The week there-after, no email. Went back to the store, left a message as he was not there. He also said he will copy is manager Mohammed. Last week I have followed up, spoke to Denzil, he will get Mohammed to call, still no communication. This week when I have called Denzil, still with a terrible attitude, his excuse was he couldn't email me as his MTN email was locked and he didn't want to send me an email from his Gmail account. ( What nonsense? And what about a phone call?) He also said he did speak to Mohammed and reminded him to contact me. To date no communication. I have send a DM message on MTN South Africa's Facebook page. They said they will come back to me within 2 to 24 hours. No feedback. Yesterday when I have followed up they said they will escalate the matter. Still no communication. YOUR CUSTOMER SERVICE IS PATHETIC. If I could, I would have cancelled both contacts immediately.