1 reviews | Active since Oct 2016
MTN "Mysterioulsy loses my allocated data"
<p>After my monthly update, I had no data after 3 days. I queried this and MTN admitted that I only used 20 MB over three days so the full data could not have been depeleted. MTN raised a ticket(I had to call back as the system was down) to rectify the missing data. On the weekend I received a message that I will be charged out of bundle rates as my data is depleted. Surely MTN, you can't ***** my data and then charge me out of bundle rates. I called MTN this morn with my Ref No. and was told that the ticket raised was not processed as the original person that raised the ticket did it incorrectly. Wow ... and you still want to charge me out of bundle rates..... . I spoke to Lindi and asked her to rectify the problem within an hour. Up to now I still dont have any resolution.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Siphumezo, Thanks for the reply. I await your final resolution and detailed explanation of how the data "dissappeared".
Siphumezo, Thanks for the reply. I await your final resolution and detailed explanation of how the data "dissappeared".
