MTN MY WORST NIGHTMARE

MTN IS MY WORST NIGHTMARE!

I am writing this with frustration for MTN and its employees that I have spoken to at the call centre. My initial contract expired January 2024, I called in November 2023, December 2023, January 2024 and March 2024. All these calls were made to inform you that I DO NOT want to renew, upgrade or go on a month to month contract! Yet here I am on a month to month contract.

I spoke to in December and as a typical sales person he did not cancel my contract as requested, nor update his notes accurately and still sends me MTN package options which I did not ask for!

Today Tuesday 12 March I called the call centre, spoke to an agent in the cancellations department who then transferred me to accounts. I spoke to the agent in accounts explained the situation and as all the other agents I spoke to did not help or resolve my matter. I asked to speak to a supervisor/manager about 5 times and he refused so I then dropped the call. I then went into the MTN store in Century City the guy I spoke to advised that I need to call the centre (aaarrrrrggggg) and informed me that I’m still liable for R258 and that the note of todays call states “customer called, was transferred to retentions (not sure if this is another term for accounts) and then dropped the call” THIS IS NOT ACCURATE WHICH MAKES THIS AGENT A ****! Yes I dropped the call but after having a full conversation and requested to speak to a supervisor/manager which did not happen and then I dropped the call!

I WILL NOT be liable for R258 because of your lack of customer service and fulfilling my request!

CANCEL MY CONTRACT AND PUT MY NUMBER ON PREPAID TODAY!