KM
Karabelo M
1 reviews | Active since Aug 2015
27 Aug 2018, 10:20
MTN: my worst nightmare
I kindly asked MTN to cancel my contract since February 2018 which they did not do, I followed up with them in March and they just ignored me. I then stopped using the line in April 2018 which is way after the 20 days notification for cancelling the contract as provided by Consumer Protection Act, but they still continued billing me. In July I then paid for the months of April to July and told them to cancel the contract and they still did not do so and still got billed for August again.
MTN I am not your slave, stop *****ling my money I am not your customer anymore and it is ******* to force me to be one.
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Replies (2)KM
Karabelo M's updateReviewer Update
30 Aug 2018, 14:47Can the line ********** 691 be cancelled, this is long over due now. MTN you cannot force me to be your customer against my will. Since February I have been repeating myself over and over again.
I DON TOT WANT AYTHING TO DO WITH YOUR SERVICES. CANCEL ALL MY CONTRACT AS PER MY REQUEST.
KM
Karabelo M's update30 Aug 2018, 14:47
Reviewer Update
Can the line ********** 691 be cancelled, this is long over due now. MTN you cannot force me to be your customer against my will. Since February I have been repeating myself over and over again.
I DON TOT WANT AYTHING TO DO WITH YOUR SERVICES. CANCEL ALL MY CONTRACT AS PER MY REQUEST.
KM
Karabelo M's updateReviewer Update
14 Sept 2018, 09:40Even now you are still investigating.
Let me help you investigate. See the communication below:
-------- Original message --------
From: Retentions **********
Date: 12/02/2018 08:22 (GMT+02:00)
To: **********
Subject: Re: Contract cancellation: ********** 691 [# ********** 5]
Dear Valued Customer,
Thank you for your continued support.
This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.
We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).
Our operating hours are Monday to Friday 8AM to 5PM
Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za) where you can:
View Upgrade eligibility on your contract
View your bill
Update your personal details
Add/ delete services
And much more…
You may also access our latest promotions by clicking on the link below:
https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx
Kind Regards,
MTN Retentions
----- Karabelo Mashinini Wrote -----
Good day
Can yoh please assist me with cancelling my contract for the line ********** 691.
Please migrate my number to prepaid.
Your quick assistance will be highly appreaciated.
Kind regards,
Karabelo Mubvakure
********** 691
KM
Karabelo M's update14 Sept 2018, 09:40
Reviewer Update
Even now you are still investigating.
Let me help you investigate. See the communication below:
-------- Original message --------
From: Retentions **********
Date: 12/02/2018 08:22 (GMT+02:00)
To: **********
Subject: Re: Contract cancellation: ********** 691 [# ********** 5]
Dear Valued Customer,
Thank you for your continued support.
This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.
We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).
Our operating hours are Monday to Friday 8AM to 5PM
Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za) where you can:
View Upgrade eligibility on your contract
View your bill
Update your personal details
Add/ delete services
And much more…
You may also access our latest promotions by clicking on the link below:
https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx
Kind Regards,
MTN Retentions
----- Karabelo Mashinini Wrote -----
Good day
Can yoh please assist me with cancelling my contract for the line ********** 691.
Please migrate my number to prepaid.
Your quick assistance will be highly appreaciated.
Kind regards,
Karabelo Mubvakure
********** 691