1 reviews | Active since May 2015
MTN - MY TERRIBLE NETWORK
<p>MY TERRIBLE NETWORK, I BOUGHT A 7 DAY 1 GB BUNDLE USED ABOUT 300MB THEN THE NEXT DAY I RECEIVED A 30 DAY 2 GB DATA BUNDLE. IT THEREFORE STOPPED USING THE 7 DAY AND STARTED USING THE 30 DAY, NOW THE 7 DAY IS EXPIRING, I'M RUNNING OUT OF DATA. I WANTED THE DATA TO LAST ME AND EXPECTED TO HAVE SOME DATA BECAUSE I USE IT FOR MY BUSINESS. I'M GONNA LOSE PROFITS HERE GUYS. DO SOMETHING. ATTACHED ARE THE SCREENSHOTS.</p>
Good Day Charles,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the first bundle that gets depleted when using the Internet is the Promotional free bundle. This means that your line is functioning as it is supposed to.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Charles,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the first bundle that gets depleted when using the Internet is the Promotional free bundle. This means that your line is functioning as it is supposed to.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
What you are saying makes sense to you but says a lot about how you handle queries, did you take a look at the screenshot? do you see any promotional bundles?
What you are saying makes sense to you but says a lot about how you handle queries, did you take a look at the screenshot? do you see any promotional bundles?