MTN - MY AIRTIME KEEPS GOING- NO CONTENT SUBSCRIPTIONS!!!!
<p>MTN please help out here because i'm ****ed off. where is my airtime going? I got through to your call centre after an hour only to be told they are having problems with their system. slow system but I must call after 2 hours? why can't I hold while she sorts out the system? and she dropped the call on me!!!! is this how MTN streats us when we are no longer on conracts! definitely porting to another network. but get my airtime back first!!!</p>
Good afternoon Nancy
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
With regards to the bad attitude your query will be escalated to the relevant department for urgent attention and to contact you with feedback.
After investigating your account our systems reflects that your number has been correctly charged. Your number reflects constant internet sessions which deplete your data and VAS sms sent at the cost of 0.20c per sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nancy
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
With regards to the bad attitude your query will be escalated to the relevant department for urgent attention and to contact you with feedback.
After investigating your account our systems reflects that your number has been correctly charged. Your number reflects constant internet sessions which deplete your data and VAS sms sent at the cost of 0.20c per sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for this but can MTN s**** the 'airtime reserved for data' thing? It's annoying and no one infomred me about reserving my data. Why can't people get the option to reserve their data in stead of MTN doing it for them? some of us use data but it is not as importand as having airtime. It's not fun struggling to make a call because you apparenlty have no airtime knowing very well that you just recahrged!
Thank you for this but can MTN s**** the 'airtime reserved for data' thing? It's annoying and no one infomred me about reserving my data. Why can't people get the option to reserve their data in stead of MTN doing it for them? some of us use data but it is not as importand as having airtime. It's not fun struggling to make a call because you apparenlty have no airtime knowing very well that you just recahrged!