EB
Emile B
1 reviews | Active since Nov 2018
06 Dec 2018, 15:58
MTN mute
A week ago I was told by MTN (Ayanda)would look into my complaint (below). Since then a deafening silence. Unacceptable.
MTN feedback lacks big time
I am due for an upgrade and end October I visited my local MTN store in Wellington for an upgrade to the XS 256G and I want to add the iMac 13” notebook. I was told they don’t have the Notebook and will have to order. I told the customer care lady at the shop she must hold the phone for me untill they received the notebook then I will upgrade with the addition of the Notbook. It’s now been almost a month. Every time I call, it’s the same story, they still waiting for the Notebook. All calls, messages to MTN regarding how long does delivery take on a Notebook is met by the same answer: they can’t track it as I haven’t upgrades yet. How am I to upgrade without the addition of the Notebook? I am so frustrated as I wanted this package before Xmas. Now it seems I have to look for another service provider who will actually assisy promptly. Amd this after being a client of MTN for more than 20 years.
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MTN South Africa's replyOfficial
07 Dec 2018, 09:08Good day Emile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store made a request for stock and they are still are waiting. But they also proactively tried to source from other MTN stores and were able to locate the notebook in one. Kindly bear with us while we get delivery to your store. You will be advised once the delivery has been done. Ayanda is following up on his side as well.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store made a request for stock and they are still are waiting. But they also proactively tried to source from other MTN stores and were able to locate the notebook in one. Kindly bear with us while we get delivery to your store. You will be advised once the delivery has been done. Ayanda is following up on his side as well.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply07 Dec 2018, 09:08
Official
Good day Emile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store made a request for stock and they are still are waiting. But they also proactively tried to source from other MTN stores and were able to locate the notebook in one. Kindly bear with us while we get delivery to your store. You will be advised once the delivery has been done. Ayanda is following up on his side as well.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store made a request for stock and they are still are waiting. But they also proactively tried to source from other MTN stores and were able to locate the notebook in one. Kindly bear with us while we get delivery to your store. You will be advised once the delivery has been done. Ayanda is following up on his side as well.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,