NM
Nombeko M
1 reviews | Active since Feb 2010
29 Sept 2019, 07:24
MTN must refund me
MTN is the worse network, I wouldn't recommend anyone to take their contracts. I upgraded my data contract and the consultant loaded the wrong contract, now I've been debited the wrong amount. I've logged so many queries and they always tell me it's in progress. How long should I wait to correct a contract. They must pay my money back. It's not my fault their staff are ***********. I want my money back. I regret the day I went back to MTN.
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MTN South Africa's replyOfficial
01 Oct 2019, 14:28Thank you for your post.
We sincere apologized for any inconvenienced caused
The billing department has passed the credit and awaiting for approval by manager:
Please note that credit will be passed for MSISDN: ***
Reason: DATA BUNDLES(DB)
Invoice date : 2019/09/11
Amount: R399.00 Including VAT
The credit can take up to 30 days to reflect on account.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused
The billing department has passed the credit and awaiting for approval by manager:
Please note that credit will be passed for MSISDN: ***
Reason: DATA BUNDLES(DB)
Invoice date : 2019/09/11
Amount: R399.00 Including VAT
The credit can take up to 30 days to reflect on account.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply01 Oct 2019, 14:28
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused
The billing department has passed the credit and awaiting for approval by manager:
Please note that credit will be passed for MSISDN: ***
Reason: DATA BUNDLES(DB)
Invoice date : 2019/09/11
Amount: R399.00 Including VAT
The credit can take up to 30 days to reflect on account.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused
The billing department has passed the credit and awaiting for approval by manager:
Please note that credit will be passed for MSISDN: ***
Reason: DATA BUNDLES(DB)
Invoice date : 2019/09/11
Amount: R399.00 Including VAT
The credit can take up to 30 days to reflect on account.
Kind Regards,
Alice van der Merwe
MTN
Best regards,