MTN must fall, they are ******!

I loaded R200 airtime on the 25th January 2021 and only made 1 call which took 10 minutes. I called MTN to inquire and I was told that they are investigating the matter and I should call back in 2 hours, WHen I did call I spoke to guy called Mahomed ho then said it actually takes up to 24 hours to resolve a query. I then called the next day after 26 hours and spoke to a lady by the name of Nokwazi who said she can see that I did load airtime and she does not understand why I forfeited it when the call that I made was actually R34. She then said she had spoken to hr manager who then agreed that she should refund my airtime of R166. SHe said it should be refunded in 2 hours, I had made the call around 12h00. WHen I called again around 17h00 I spoke to a guy called Macheke who then said my airtime was used by the internet and I told him that I was using another phone to hot spot as I needed the airtime to make calls and have another phone that I use for the internet. So how do one forfeit their money that they were supposed to be refunded. , and how do 4 people confirm that it does not show on the system what had happened to my airtime and promised to refund it, and the next thing someone comes back to say I am not going to get my airtime back. MTN are croocks andd they musy fall, #MTNSAmustfall My ref number is SNC/***