#MTN MUST FALL! Once Again...PATHETIC!

<p>Really, MTN? We have to engage with you via hellopeter.com? I submitted my insurance claim *** for a damaged phone on 7 April 2016. On 6 May 2016 I raised a complaint via hellopeter.com regarding their lethargic response. On 16 May Nompumelelo (REQ: ***) responded promising some urgency in the handling of the matter. On 19.5.2016 Ram Hand-to-hand couriers collected the phone (Waybill #RW***2) collected the phone. The following day 20.5.2016 the phone was confirmed delivered to MTN for damage assessment. From then, I have called several times including visit MTN Cresta agents but still the damage is yet to be logged in for assessment! </p> <p> 1 - MTN promises the insured a 72-hour turnaround time to address the matter in case of damage, loss or theft;</p> <p>2 - MTN promised me on 16.5.2016 through Nompumelelo (REQ:***) via hellopeter.com to address the matter urgently;</p> <p>3 - MTN promises a loan phone but with the confusion in the way they are handling the case does this even happen?</p> <p>4 - The telephone contract is 24 months but it is more than two months already and no action has been taken on an insurance claim made!?</p> <p> </p> <p>MTN please, we know you are a dinosaur racing towards your extinction - I wish the Nigerian governement would treble your fine - but, just at least comply with what you state in your contracts. This is absolute abuse of clients. Yes, I am just but one client but, bad business always starts small. The 72-hour turnaround is just some false advertising and, I am now forced to believe, the insurance cover could just be some ****. Please, be honest about it and advise when this case *** will be resolved or rather when will I get a replacement phone. (Please, I do NOT want statements like I was given by one of your agents who said I should not be worried because it is just a damaged phone!) </p>