1 reviews | Active since Sept 2016
MTN MUST FALL!!!!!!!!!!!
<p>I bought r162 airtime coz wanted to buy 1GB but guess what within a min r80 was gone, and was given free airtime 55*2 mean really!!!! Mtn agents even supervisors cant even explain..MTN IS REAPING US OFF!!!!!!!!!!!!!! I'm done with them</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your usage has been validated for the period of 12/09/2016 to 16/09/2016. As per system record it is noted that on the 13 /09/2016 there were multiple internet application running simultaneously hence some of the application consumed the airtime. Transactions are as follows at
2016-09-13 16:54:37 R 35.16
2016-09-13 19:33:55. R 47.13
2016-09-13 19:42:56. R11.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your usage has been validated for the period of 12/09/2016 to 16/09/2016. As per system record it is noted that on the 13 /09/2016 there were multiple internet application running simultaneously hence some of the application consumed the airtime. Transactions are as follows at
2016-09-13 16:54:37 R 35.16
2016-09-13 19:33:55. R 47.13
2016-09-13 19:42:56. R11.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,