AK
Azad K

1 reviews | Active since Oct 2022

28 Oct 2022, 17:07

MTN MUST FALL!!

Very disappointing to have this experience from MTN!! I am a loyal MTN customer for the past 15 years. I have numerous contracts in place, 6 in my personal capacity and 8 on my business. I am paying an overall of R15k monthly to MTN. I recently app**** for the fixed LTE deal at R699pm however MTN has failed to provide quality service to me as a customer. The process took over two months, MTN had requested numerous documentation which I have provided them with and till date the application is not processed. MTN is declining the application on my personal capacity due to unaffordability. I have done a credit check and I am neither insolvent nor blacklisted. I have not had a missed premium in all 15 years and all my contracts are paid up to date. This is false advertising as I am being accepted on other deals with a higher monthly premium on my business. Customers are being misled and this is very deceptive!! The deal on personal capacity is R699, whilst the same deal on business it is R1030. They are rejecting me on personal capacity with no valid grounds and accepting the business deal as MTN just wants to charge more! I am tired of going back and forth with MTN, even after providing them with correct details and I have no other option but to expose their wrongdoing! This is ****************. I will post my reviews on other social media platforms as well so that I can make other customers aware of the incompetence of this company. I want MTN to contact me directly within the next week or else I will be moving all my existing deals to another service provider and I will advise the public to do the same!

0
Replies (0)