1 reviews | Active since Oct 2012
MTN MUST FALL
I have been struggling with MTN for 8 months. Ever since I upgraded my contract in April this year I have been overcharged. <br> For each month I have been overcharged for:<br> H/W Fees - R76.45<br> 1gig Data - R114.65 (this is on top of my 500mb data bundle cost).<br> My subscription is approximately R650 a month buy yet I am being charged R*** per month.<br> I have contacted MTN numerous via many platfroms...Customer care emails, customer care call center, Hello Peter, Facebook but yet I have not received any positive feedback.<br> <br> When I speak to a MTN customer care agent they are aware that I am being overcharged but yet nothing is done about it.<br> <br> MTN has the nerve to debit my account of R1100 but cannot resolve my issue!!<br> My next step is to cancel all future debit orders for MTN and to let my lawyer handle this matter.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Credit for the 1G bundle overcharged was passed on the 14 September 2015 and the Credit for H/W fee (hardware fee) was passed on the 08 September 2015.
We hope you will find the above in order.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Credit for the 1G bundle overcharged was passed on the 14 September 2015 and the Credit for H/W fee (hardware fee) was passed on the 08 September 2015.
We hope you will find the above in order.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
