MTN must FALL!
<p>I had officially had it with MTN. I am complaining on every South African complaints site and social media sites possible. A query of my refund that I'm waiting for since January i'v already reported it on hello Peter a month ago and every week is a different story to get my money back and they've still got attitudes towards me? I HAVE HAD IT! Last week after they resonated to my hello Peter complaint, Robert Bongani contacted me. I asked him if I could change my banking details of where the refund should take place on instead of it going to my mom's account. He said "YES just send us account confirmation of your account " I did just that! He then said 2-7 working days I'll get my refund which was on the 9th of May. Today is the 19th of May and If I didn't contact him for a follow up I would've never been contacted. He now says they can't process refund because the banking account isn't corresponding. Right now I'm fuming I'm going to create a scene at MTN 14th avenue on Monday morning I want my money by the end of business today. I'm tired of this pathetic game they're playing. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Please assist us with the MTN account number for assistance. We have escalated the complaint to Robert as well. Please respond private to see the account details.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Please assist us with the MTN account number for assistance. We have escalated the complaint to Robert as well. Please respond private to see the account details.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
My trust in MTN will NEVER be restored. I don't want to deal with consultants or managers I want to the head. I've given MTN countless chances. I need to speak to the head of MTN then my query will be sorted
My trust in MTN will NEVER be restored. I don't want to deal with consultants or managers I want to the head. I've given MTN countless chances. I need to speak to the head of MTN then my query will be sorted
Here is the MTN account number. Acc No : A***.
My capital account number is: *** (I have sent Robert account verification and bank stamped)
The account is under my mom's name but I've been making payment from my account as the cellphone number belonged to me. My mom is out of country and unable to provide a confirmation of account stamped by her bank so payment will have to be made into my account. If possible please provide me with details of the head of MTN's head as he/she might understand the importance and needs of their customer's.
I am looking forward to hearing from you guys.
Here is the MTN account number. Acc No : A***.
My capital account number is: *** (I have sent Robert account verification and bank stamped)
The account is under my mom's name but I've been making payment from my account as the cellphone number belonged to me. My mom is out of country and unable to provide a confirmation of account stamped by her bank so payment will have to be made into my account. If possible please provide me with details of the head of MTN's head as he/she might understand the importance and needs of their customer's.
I am looking forward to hearing from you guys.