MTN MUST FALL!

<p>my father has been an mtn customer for about as long as i can remember. he currently has about more than 5 contracts with them, including one for me. my sony xperia Z5 just switched off and refused to switch back on. i took it to the mtn soneike kuils river where i bought it as it is barely a year old, they sent it on under warranty and about 2 weeks later they phoned to say the phone is back. when i got the device it was BER'd and still broken due to a slight bend by the lock buton. i then asked the salesman, known as shaan what i should do now, MR GREEDY responded with , 'when is your next upgrade?" and continued talking to some other man whom was sitting there and not even responding to me, A CURRENT CUSTOMER!!!! i then filled in a claim form and took it to mtn zevenwacht, apparently the claim was sent through and my father should have been contacted in the next 48hours, and still, a week later we heard nothing from mtn nore the insurance company. i kept phoning mtn zevenwacht mall , but the phone keeps ringing, nobody bothers answering. we took the phone back to mtn soneike and apparently they emailed the claim again, still nobody responded. i posted on the mtn facebook page and immediately they responded saying i should inbox my details. i done so but its been 6 hours and nobody responded as yet. </p> <p>i am utterly disappointed in the pathetic "service" rendered by mtn. and i would not advise anyone to do dealings with them.</p> <p> </p>