MTN MUST FALL

<p>A ********** UPGRADE WAS DONE ON MY ACCOUNT A MONTH BEFORE MY CONTRACT ENDED. I WAS NEVER CONSULTED, I ONLY FOUND OUT WHEN I COULD NOT RECEIVE OR MADE OUT CALLS. I REPORTED IT A DAY AFTER I NOTICED THAT I COULD NOT RECEIVE. I WAS TOLD TO SUBMIT DOCUMENTS (AN AFFIDAVIT AND IDENTITY DOCUMENT). I SUBMITTED THEM ON THE 14TH OF OCTOBER 2016 AND I WAS TOLD THAT THE INVESTIGATION WILL TAKE ABOUT 21 DAYS. 7 DAYS PASSED WITH NO RESPONSE AND THEY REFUSED TO GIVE ME INFORMATION ABOUT THE UPGRADE (WHERE IT TOOK PLACE, WHAT DEVICE WAS TAKEN AND FOR WHAT AMOUNT). I CALLED ON THE 8TH OF NOVEMBER JUST TO CHECK HOW FAR THE INVESTIGATION WAS AND I WAS TOLD THAT NOTHING WAS DONE. I ASKED HOW LONG THE INVESTIGATION WAS GOING TO TAKE AS MY INITIAL CONTRACT WAS GOING TO EXPIRE ON THE 18TH OF NOVEMBER 2016 AND I NEEDED TO CANCEL MY CONTRACT , THE RESPONSE BY PAULA MASHISHI (MTN AGENT) WAS "THE INVESTIGATION TAKES LONG, IT IS GOING TO TAKE 30 DAYS". I WAS SHOCKED BY THIS ANSWER AS THE FIRST CONSULTANT TOLD ME THAT IT WILL TAKE 21 DAYS FOR THE INVESTIGATION TO BE COMPLETED.</p> <p> </p> <p>THE INVESTIGATION iS STILL IN PROCESS AND THE SERVICES ON MY ACCOUNT ARE SUSPENDED, NOT TAKING TO ACCOUNT THAT I HAVE PAID MY MONTHLY SUBSCRIPTION AND THE ACCOUNT IS UNDER INVESTIGATION. BEFORE THE ACCOUNT WAS SUSPENDED I RECEIVE MESSAGES THAT I SHOULD PAY THE OUTSTANDING AMOUNT OF R444.00</p>