1 reviews | Active since Oct 2016
<p>I have been having trouble MTN for the past three months. Apparently, I upgraded my cellphone contract in Sasolburg!! Which I did not. I have never been to Sasolburg in my life.</p> <p> </p> <p>The story is I have been a loyal customer to MTN for the past 4 years or so. So this year I was due for a contract updgrade. I decided to enquire about the upgrade online. To my suprise MTN started deduting two times moreof what I was supposed to pay. For the first month I thought it was mistake so I let it slide. The second month they still deducted more money. I then decided to call MTN and it seems that someone took out an iphone 6s on my name. I was told to submit an affivadit clearly stating that I did not take the phone, which I did. But MTN is still debiting my account. For three consecutive months I have reversing these debit orders but I am afraid it's going to affect my credit history.</p> <p>I don't know whatever happened to MTN but it is just a sinking ship waiting to happen. Their legal department has never contacted me ever since I lodged a complaint. They have done nothing.</p> <p>I have been a victim of a crime and MTN has done nothing to help me yet they are still taking my money.</p>
Good day Nandi Yika,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,Bronwyn
REQ:***
Best regards,
Good day Nandi Yika,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,Bronwyn
REQ:***
Best regards,
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