MTN MUST FALL
<p>As a new MTN customer I am extremely disappointed with MTN's service! More than 4 days after i recieved my new phone, my sim card has not yet been activated.The activation call centre number states that the call centre was currently closed (on a friday morning?)<br /> After calling 10 different numbers and was put on hold for over 20 min I still have not managed to resolve this issue.</p> <p>Aweek later and my new contract / sim card has not been activated. After calling numerous oftheir call centre's I finally managed to get hold of someone who advised me that card would now be activated. Yesterday my card was still not activated. The staff at MTN Krugersdorp advised me yesterday that there was an issue and it would be activated. Still not activated! after a week</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Oct 2016, 19:01Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
The system reflect that the sim card is active, the system reflect as well that call and data usage reflect on the unbilled invoice.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply03 Oct 2016, 19:01
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
The system reflect that the sim card is active, the system reflect as well that call and data usage reflect on the unbilled invoice.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,