1 reviews | Active since Sept 2016
MTN.MUST.FALL
<p>Iv been with mtn for almost 10 years now time to cut my loss with service provider. I purchased data this morning , checked my balance literally a minute later it was gone. I call the call centre get told yes the data was used strange thing is I do not have any applications running in the background that requires a internet connection besides whatsapp, and no I am not subscribed to anything. please advise what the penalty fee is for cancelling a contract with telkom, I am due for a upgrade this december though I will moving to another service provider.</p> <p>Strange thing is ive had my telkom sim card in my phone for a few hour's now and surprisingly my data did not disappear so its definitely not my device.</p>
Good Day Hyron Duplessis
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the data on cell number *** depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your internet sessions, clear your browser tabs, restrict you background and set your device in flight mode for a few minutes and then disable the flight mode to deactivate all running applications.
Please be advised that cell number *** is due expire on the 2017-04-09. Should to wish to cancel early terminations fees will apply. You may forward the request for cancellation to retentions @mtn.co.za
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Hyron Duplessis
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the data on cell number *** depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your internet sessions, clear your browser tabs, restrict you background and set your device in flight mode for a few minutes and then disable the flight mode to deactivate all running applications.
Please be advised that cell number *** is due expire on the 2017-04-09. Should to wish to cancel early terminations fees will apply. You may forward the request for cancellation to retentions @mtn.co.za
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,