MTN must employ better consultants

I lost my phone with IMEI Number : *** in March the 25th and blacklisted it on the 31st. Today, I tried doing a sim swap and gave Ndileka all the details I gave out when blacklisting it. With her arrogant attitude, she said i gave her wrong details. I even told her about the email I received from MTN the day I blacklisted it and still she refused to listen. As to which phone they put my sim after having lost it, I don't know but all I remember was that the time I phoned it, it never went through. Now that I have a spare phone for my sim, I need my number back. What I disliked about her is that she never paid respect to the brand's customer and the worst part of it she was shouting at me. I'm not happy as to how she treated me and in this manner I wouldn't recommend one to go for MTN as their service provider.