MTN must be the WORST service provider known to man

MTN must be the WORST service provider known to man! I have had countless issues with them and frankly, I'm done. The lack of communication, consultants have no clue on how to assist, they constantly hide behind policies and jargon to gaslight you! I had closed my account in December 2019. To my suprise, on my credit report, MTN was still listed as an active account. When I called, I was sent from pillar to post and spoke to 7 different consultants (I wish I was exaggerating).

When I finally got to someone who could assist me, they told me that I didn't cancel my contract so I was automatically put on a month to month payment and to cancel my contract, I needed to pay R1400. I'm furious because I wanted that account closed ages ago, and I thought it was. They still haven't given me the audio from December 2019 where I had a conversation to close the account. I wasn't debited, I wasn't called, the last invoice which I queried (May) was not given attention. This is just taking advantage of consumers on so many levels. DO NOT USE MTN - YOU WILL REGRET IT!